Estimated read time: Less than a minute
This archived news story is available only for your personal, non-commercial use. Information in the story may be outdated or superseded by additional information. Reading or replaying the story in its archived form does not constitute a republication of the story.
(KSL News) Provo's 911 dispatch center will get an upgrade.
Mayor Lewis Billings says the center will have five dispatchers on duty 20 hours a day. Previously the center only had five dispatchers on Friday and Saturday nights. Billings also plans to hire two more dispatchers.
The changes stem from the death of a Provo man in October of 2004, who called 911 for help. Help never arrived.
Scott Aston called from a cell phone, so it was not traceable and the dispatcher sent rescue teams to the wrong address. The call was disregarded, but Aston was found dead four days later.
The city finally settled with his family out of court. After that, an independent report of Provo City's 911 dispatch center revealed widespread problems, including low morale.
